This clause only applies if you are a consumer.

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If you are a consumer based within the European Union you have a legal right to cancel the order between you and us within 14 days of delivery without giving a reason.

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Please note that if you are a consumer the cancellation right does not apply and no refunds will be given in the case of Bespoke Goods (Products specifically personalised and/or tailored to your specifications) unless there is a manufacturing defect or the products are not as described.

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There is no cancellation right in relation to Commercial Orders unless there is a manufacturing defect or the products are not as described.

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You must return any items within 14 days of delivery in their original packaging.

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Responsibility for inspecting the products upon delivery rests solely with you. You shall examine the products upon delivery and shall promptly (in any event within 14 days of delivery) notify us of any apparent damage, defect or shortages. We shall act promptly to resolve the issues. Your failure to notify us otherwise within 14 days of delivery will result in you being deemed to have accepted the products. After acceptance you shall not be entitled to reject the products in return for a refund.

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The cancellation period will expire 14 days from the day you (or a third party acting on your behalf) take physical possession of the products you ordered. When you order multiple products in one order or a product is delivered in separate parts, the cancellation period will expire 14 days from the day you (or a third party acting on your behalf) takes physical possession of the last product or part whichever is applicable, that makes up your order.

 

To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of your right to cancel before the cancellation period has expired.

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To cancel the contract you just need to let us know that you have decided to cancel.

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You can also e-mail us at info@thewainhouseco.com or contact by telephone on (Alicia) + 44 7453179138 or by post to Units 12-14, Gazelle Road, Bartlett Park, Lynx Trading Estate BA20 2PJ. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. 

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If you cancel your order we will:

• Refund you the price you paid for the products provided the products are returned in the same condition as delivered to you and have not been used. Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the products.

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If you decide to cancel your order because:

• You have decided you no longer want the product / do not like the product

Then you may be asked to pay postage for returning the item.

You may not be liable for a full refund - delivery charges may not be returned.

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We will refund you using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise.

 

Please note that unless the products are faulty or were not delivered as described you will be responsible for the cost of returning the products to us in their original packaging.

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In the event of faulty or mis-described products please notify us within 14 days of delivery and we will (subject to confirmation of the fault), exchange the products or refund you in full. Products will be exchanged without incurring a collection and re-delivery charge. Please note that we shall not be liable if you continue to use the products or if you attempt to alter or repair the Products without our written consent.

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If you have returned the products to us because they are faulty or mis-described, we will refund the price of the products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the products to us. As a consumer, you will always have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause or anything else in these terms.

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If a product has been delivered to you before you decide to cancel your contract:

• Then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the contract. You can either send it back at your own cost or if we have offered to collect the product from you, we will collect the products from the address to which they were delivered. We will contact you to arrange a suitable time for collection;

• Unless the product is faulty or not as described you will be responsible for the cost of returning the products to us in their original packaging.