top of page

Billing Policy

Payment Terms and Conditions.


The Wainhouse Company

UK Wainh Ltd.

Units 12-14 and Units 8-9 Bartlett Park.

Lynx trading estate.


BA20 2PJ.




Vat number 338753961

Business number 09512497

The Wainhouse Co Trademark UK00003863930



All goods will be usually be dispatched within 2-4 weeks of receipt of payment.


Any delays on our part will be advised as soon as possible before the expected dispatch date.


It is your responsibly to be reasonably available to accept delivery. 

Our delivery company will attempt delivery on two occasions before returning goods back to us. 

You maybe asked to pay additional postage costs for re-delivery.


Business orders via invoice require payment within 30 days of delivery.

Interest may be charged on overdue accounts.

You have the right to cancel your order up to 14 days after your order is delivered.

You may be liable to pay the return postage.

Returned items must be repacked in the original packaging - after we have received the item/s we will process a refund.

Refund & Return Policy

This clause only applies if you are a consumer.

If you are a consumer based within the European Union you have a legal right to cancel the order between you and us within 14 days of delivery without giving a reason.

Please note that if you are a consumer the cancellation right does not apply and no refunds will be given in the case of Bespoke Goods (Products specifically personalised and/or tailored to your specifications) unless there is a manufacturing defect or the products are not as described.

There is no cancellation right in relation to Commercial Orders unless there is a manufacturing defect or the products are not as described.

You must return any items within 14 days of delivery in their original packaging.

Responsibility for inspecting the products upon delivery rests solely with you. You shall examine the products upon delivery and shall promptly (in any event within 14 days of delivery) notify us of any apparent damage, defect or shortages. We shall act promptly to resolve the issues. Your failure to notify us otherwise within 14 days of delivery will result in you being deemed to have accepted the products. After acceptance you shall not be entitled to reject the products in return for a refund.

The cancellation period will expire 14 days from the day you (or a third party acting on your behalf) take physical possession of the products you ordered. When you order multiple products in one order or a product is delivered in separate parts, the cancellation period will expire 14 days from the day you (or a third party acting on your behalf) takes physical possession of the last product or part whichever is applicable, that makes up your order.


To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of your right to cancel before the cancellation period has expired.

To cancel the contract you just need to let us know that you have decided to cancel.

You can also e-mail us at or contact by telephone on (Alicia) + 44 7453179138 or by post to Units 12-14, Gazelle Road, Bartlett Park, Lynx Trading Estate BA20 2PJ. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. 

If you cancel your order we will:

  • Refund you the price you paid for the products provided the products are returned in the same condition as delivered to you and have not been used. Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the products.

If you decide to cancel your order because:

  • You have decided you no longer want the product / do not like the product

Then you may be asked to pay postage for returning the item.

You may not be liable for a full refund - delivery charges may not be returned.

We will refund you using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise.


Please note that unless the products are faulty or were not delivered as described you will be responsible for the cost of returning the products to us in their original packaging.

In the event of faulty or mis-described products please notify us within 14 days of delivery and we will (subject to confirmation of the fault), exchange the products or refund you in full. Products will be exchanged without incurring a collection and re-delivery charge. Please note that we shall not be liable if you continue to use the products or if you attempt to alter or repair the Products without our written consent.

If you have returned the products to us because they are faulty or mis-described, we will refund the price of the products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the products to us. As a consumer, you will always have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause or anything else in these terms.

If a product has been delivered to you before you decide to cancel your contract:

  • Then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the contract. You can either send it back at your own cost or if we have offered to collect the product from you, we will collect the products from the address to which they were delivered. We will contact you to arrange a suitable time for collection;

  • Unless the product is faulty or not as described you will be responsible for the cost of returning the products to us in their original packaging.

Privacy Policy

When you visit the website, we may collect the following data:
• Your IP address.
• Your contact information and email address.
• Other information such as interests and preferences.
• Data profile regarding your online behaviour on our website.
Why We Collect Your Data
We are collecting your data for several reasons:
• To better understand your needs.
• To improve our services and products.
• To send you promotional emails containing the information we think you will find
• To contact you to fill out surveys and participate in other types of market research.
• To customize our website according to your online behaviour and personal preferences.
Safeguarding and Securing the Data

The Wainhouse Company is committed to securing your data and keeping it confidential. The Wainhouse Company has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.

Our Cookie Policy
Once you agree to allow our website to use cookies, you also agree to use the data it collects
regarding your online behaviour (analyse web traffic, web pages you spend the most time on,
and websites you visit).
The data we collect by using cookies is used to customize our website to your needs. After we
use the data for statistical analysis, the data is completely removed from our systems.
Please note that cookies don't allow us to gain control of your computer in any way. They are
strictly used to monitor which pages you find useful and which you do not so that we can
provide a better experience for you.

If you want to disable cookies, you can do it by accessing the settings of your internet browser.

Links to Other Websites
Our website contains links that lead to other websites. If you click on these links The Wainhouse Company is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the
website you go to from our website.
Restricting the Collection of your Personal Data
At some point, you might wish to restrict the use and collection of your personal data. You can
achieve this by doing the following:
When you are filling the forms on the website, make sure to check if there is a box which you
can leave unchecked, if you don't want to disclose your personal information.
If you have already agreed to share your information with us, feel free to contact us via email
and we will be more than happy to change this for you.
The Wainhouse Company will not lease, sell or distribute your personal information to any third parties, unless we have your permission. We might do so if the law forces us. Your personal information will be
used when we need to send you promotional materials if you agree to this privacy policy. 

bottom of page